Exam Name: ITIL Foundation Certification - IT Service Management
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Certification
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- Total Questions: 325
- Updated on: Oct 06, 2026
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- Total Questions: 325
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- Total Questions: 325
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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The ITIL Guiding Principles | 14% | - Guiding Principles
|
| Topic 2: The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| Topic 3: The Service Value Chain | 17% | - Value Chain Activities
|
| Topic 4: Key Concepts of Service Management | 10% | - Service Management Concepts
|
| Topic 5: The ITIL Service Value System | 15% | - Service Value System Components
|
| Topic 6: ITIL Management Practices | 29% | - General Management Practices
|
ITIL Foundation Certification - IT Service Management FAQ: What You Need to Know
60 minutes for 40 questions — tighter than it looks once hard items start eating minutes. Train the pace now: assign each question a time budget, flag the stubborn ones, and run full timed sessions in the Actual4dump engine so test day feels like practice, not pressure.
6 domains make up the ITIL Foundation Certification - IT Service Management blueprint, led by The Service Value Chain (17%), Key Concepts of Service Management (10%), The ITIL Guiding Principles (14%). The weights show where the vendor concentrates its questions — that's where your hours should concentrate too. The complete outline above details every subtopic.
Delivery is automatic: successful payment emails the product to your mailbox within a minute — install on unlimited computers, and if 2 hours pass with nothing (check spam first), contact us. If you fail: sit the corresponding ITIL-Foundation exam within 60 days of purchase, then submit a scanned enrollment slip and official Score Report PDF within 2 days of the exam — full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Alternatively, exchange for two equal-value exam products free and keep your updates.
The ITIL-Foundation exam is ITIL's official certification exam for the ITIL Foundation Certification credential, positioned at the Foundation level. It has never been considered easy — which is precisely why it impresses employers. It also relates to ITIL 4 Foundation.
The enrollment fee is USD 680-800 (varies by country and provider) — not cheap — and the passing score is 65% (26/40). Since the fee applies in full to every attempt, each retake doubles down on the cost. The smarter sequence: drill the 325 practice questions from Actual4dump first, book the exam second.
Yes — hesitating is normal, and the free demo exists for exactly that. Download it, get a feel for the ITIL Foundation Certification - IT Service Management questions, and decide with confidence. Purchases include 365 days of free updates, with new versions announced by email; after expiry, renew at 50% off.
No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. Rules like these do change — confirm the current criteria on the official exam page (official ITIL-Foundation exam page) before registering.
ITIL Foundation Certification - IT Service Management Sample Questions:
What term describes assurance that a product or service will meet its agreed requirements?
- A. Service level agreement
- B. Utility
- C. Underpinning contract
- D. Warranty
Correct Answer: D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which statement about the emergency change advisory board (ECAB) is CORRECT?
- A. The ECAB considers every high priority request for change
- B. Amongst the duties of the ECAB is the review of completed emergency changes
- C. The ECAB will be used for emergency changes where there may not be time to call a full CAB
- D. The ECAB will be chaired by the IT director
Correct Answer: C 🗳️
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
- A. 2 only
- B. 1 only
- C. Neither of the above
- D. Both of the above
Correct Answer: B 🗳️
Which of the following BEST describes technical management?
- A. A function that includes providing technical expertise and overall management of the IT infrastructure
- B. A function that provides hardware repair services for technology involved in the delivery of service to customers
- C. A function responsible for facilities management and building control systems
- D. Senior managers responsible for all staff within the technical support function
Correct Answer: A 🗳️
What BEST defines roles and responsibilities in relation to process and activities?
- A. Service model
- B. Configuration baseline
- C. RACI matrix
- D. Human resource model
Correct Answer: C 🗳️
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