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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Extensibility- Integration with Oracle CX applications
  • 1. REST APIs and extensions
    • 2. Service Cloud integration
      Topic 2: Knowledge Management Overview- Core concepts of Oracle Knowledge Management
      • 1. Knowledge lifecycle management
        • 2. Knowledge base structure and components
          Topic 3: Search and User Experience- Knowledge search configuration
          • 1. User-facing knowledge experience
            • 2. Search indexing and tuning
              Topic 4: Reporting and Analytics- Knowledge usage analytics
              • 1. Reports and dashboards
                • 2. Content performance metrics
                  Topic 5: Knowledge Authoring and Content Management- Creating and managing knowledge articles
                  • 1. Publishing workflows
                    • 2. Templates and content types
                      Topic 6: Configuration and Setup- Initial system configuration
                      • 1. Roles and permissions configuration
                        • 2. Setup of Knowledge Management application

                          Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                          How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

                          • A. Console Roles
                          • B. Views
                          • C. Profiles
                          • D. User groups
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).

                          Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

                          • A. Author
                          • B. Answer ID
                          • C. Summary
                          • D. Rating
                          • E. Description
                          Reveal Solution  Discussion  0

                          Correct Answer: B,C  🗳️

                          Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).

                          Which two statements are true about published reports? (Choose two.)

                          • A. Published report data can change automatically when the knowledge base data is updated.
                          • B. Published reports can be edited.
                          • C. Published reports have filtering option in ribbon.
                          • D. Published reports can be shared.
                          • E. Published reports contain snapshots of data at the time the report is run.
                          Reveal Solution  Discussion  0

                          Correct Answer: D,E  🗳️

                          Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).

                          What should you do to ensure two published answers are always returned for a specific search word?

                          • A. List the search word under both Answers Keywords and Stopwords.
                          • B. List the search word under Stop words.
                          • C. List the search word under Answers Keywords.
                          • D. Create multiple Priority words that share the same name.
                          • E. Create multiple search words associated within a single priority word group.
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).

                          Which two statements are true about Knowledge Advanced views? (Choose two.)

                          • A. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
                          • B. View cannot be renamed or deleted but only modified.
                          • C. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
                          • D. Views do not depend on the number and purpose of the interface that your organization uses.
                          • E. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
                          Reveal Solution  Discussion  0

                          Correct Answer: A,E  🗳️

                          Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).

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