Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| SAP Commerce Cloud | - Product content and catalog management - Extension and integration mechanisms - Storefront and personalization concepts |
| SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
- A. Assign employees to project tasks
- B. Process work and life events of employees
- C. Measure onboardings
- D. Reimburse expenses
- E. Rank and select candidates
Correct Answer: B,C,E 🗳️
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
- A. Registered product
- B. Service level agreement
- C. Installation point
- D. Functional location
- E. Skill set
Correct Answer: A,C,D 🗳️
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
- A. Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
- B. Providing comprehensive analytics capabilities to understand the various patterns of API consumption
- C. Exposing data with external ecosystems to generate new revenue streams (data as a service)
- D. Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
Correct Answer: B,C 🗳️
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
- A. Source
- B. Manufacture
- C. Plan
- D. Deliver
- E. Sell
Correct Answer: B,C,E 🗳️
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
- A. Immediate reactions to customer behavior
- B. Lifecycle campaigns for large contact lists
- C. Multilevel ad hoc programs
- D. Event-driven journeys for contacts
Correct Answer: B,C 🗳️
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