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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Agent Blending Administrator is accessible through Analyst.
B) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
C) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
D) The Hierarchy Manager tool is accessed through Editor.

2. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 14
B) 3
C) 10
D) 4
E) 13

3. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Job
B) Administrative
C) Agent Monthly
D) Agent

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Message to be played when opt-out fails : 1
B) When opt-out happens, transfer to : Transfer to an outbound job
C) Opt out Digit: #
D) Opt-out Digit: 5
E) When an opt-out happens, transfer to .. : Transfer to a VDN

5. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) PORTSinmaster, cfg
B) H specified ports configuredindgswitch.cfg
C) N specified ports configured in dgswitch.cfg
D) OPERATORS in master, cfg
E) MAXHIDSLOTS in master, cfg

Solutions: