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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center agents
B) Quality assurance managers and supervisors
C) Contact Center directors and managers
D) Director of IT

2. Which of the following customer concerns are related to customer experience? (Select two.)

A) Simplifying management
B) Driving efficiencies
C) Customer Satisfaction
D) Contextual experiences
E) Bring Your Own Device (BYOD)

3. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Workforce Management
B) Quality Management Edition
C) Desktop Trigger
D) Recorder Edition
E) Standard Edition

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Quality Management Edition
C) Desktop Trigger
D) Recorder Edition
E) Standard Edition

Solutions: