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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) The archive role resides on the recorder.
C) It pulls and archives specified recordings from a local recorder only.
D) It uses campaigns (rules) to determine which recordings to archive.

2. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Confirm Services are running
B) Check data fragmentation
C) Consider loading trends.
D) Check active alarms
E) Perform Database backups

3. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) IP Recorder
B) RTP Proxy
C) Replay role
D) Screen Recorder
E) Recorder Integration Service

4. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) It will minimize upgrade downtime risks
B) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
C) It will support rollback by reverting to the 15.1 Date Center
D) It is suitable for small systems only.

5. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

A) Data Integrity Report
B) Recorder Status Summary
C) Employee Archive Report.
D) Capture Status

Solutions: