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Apple SUP-2026 Exam Syllabus Topics:

Apple Device Support Sample Questions:

1. How do you reset the printing system from Printers & Scanners settings on a Mac?

A) Choose Printer Setup Utility > Reset printing system.
B) Control-click the printer, then choose Reset Printing System from the shortcut menu.
C) Select all the printers in the Printers list, then click Delete (-).
D) Select all items, move them to the Trash, and refresh the screen.

2. What can you monitor using the Activity Monitor icon in the Dock?

A) Storage Utilization
B) Wi-Fi Connections
C) Network Usage
D) Hardware Connections

3. What are two ways to manually update iOS or iPadOS? (Choose two.)

A) Open the App Store app, tap your name, then tap Software Update.
B) Connect the device to a Mac and initiate the software update through the Finder.
C) Open the iOS or iPadOS Update app and initiate the available software update.
D) Initiate the available software update in Settings > General > Software Update.
E) Connect the device to another iPhone or iPad and follow the Software Update prompt.

4. A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog.
They can't use the internet. Which steps should you tell them to complete so they can use the internet?

A) Open captive.apple.com in a browser to bring up the dialog.
B) Go to System Settings > Wi-Fi, click Details, then turn off "Limit IP address tracking".
C) Go to System Settings > Wi-Fi, click Details, then set "Private Wi-Fi address" to Fixed.
D) Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge's Wi-Fi.

5. What's a difference between an iPhone backup to iCloud and an iPhone backup to Mac?

A) A backup to iCloud doesn't occur wirelessly if the iPhone is connected to power. A backup to Mac requires a direct connection to power.
B) A backup to iCloud excludes device data already synced to iCloud. A backup to Mac includes nearly all device data.
C) A backup to iCloud stores device settings and app organization. A backup to Mac includes local system files.
D) A backup to iCloud doesn't store health and activity data. A backup to Mac includes app settings and content.

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