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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of event is implied when an unauthorized user has attempted to log onto a managed application?

A) exception
B) irregular operation
C) threshold
D) unscheduled

2. You are working as a Tier 2 NOC employee at a service provider. The service provisioning team has opened a trouble ticket indicating that their provisioning application is timing out while provisioning new MPLS VPNs for a large customer. They believe it is a network problem because not every site is experiencing the provisioning failure. No actual customers have reported any network problems. Upon receiving the ticket in your work queue, you perform basic troubleshooting steps and find that ping, traceroute, and Telnet work to all the sites. You begin to doubt that the network is at fault.
Which two steps should you take before escalating to Tier 3? (Choose two.)

A) Review all network change requests that were submitted prior to the problem having started.
B) Suggest that the provisioning team reboot their servers.
C) Verify that the ACLs are not preventing provisioning traffic.
D) Check for packet loss on the network path to the affected sites.

3. Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational Support Plan do not adversely impact the managed services?

A) change assessment, change triggers, and measurement of successful change
B) change notifications, change triggers, and measurement of successful change
C) change assessment, change notifications, and measurement of successful change
D) change assessment, change notifications, and change triggers

4. According to ITIL@ v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

A) request fulfillment
B) event management
C) incident management
D) problem management

5. On the Cisco IOS XR router, you have noticed lately that OSPF adjacency on one interface is flapping occasionally; three flaps in the last 5 hours. The log in each of the three flap cases has an error message showing that the OSPF state changed from EXCHANGE to DOWN with the description "Neighbor Down: dead timer expired." What is the most likely cause for this problem?

A) The CPU on the adjacent router is pegged at 100%.
B) The RP CPU on the Cisco IOS XR router is pegged at 100%.
C) There is a routing loop between the Cisco IOS XR router and the adjacent router.
D) The link between the Cisco IOS XR and the adjacent router is severely degraded.
E) The adjacent router is sending corrupted OSPF packets.

Solutions: