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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Start where you are - Collaborate and promote visibility - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Focus on value - Optimize and automate |
| Key Concepts of ITIL 4 | 15% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations, people and culture |
| ITIL Service Value System | 25% | - Continual Improvement - Purpose and components of the Service Value System - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. |
| Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
EXIN ITIL 4 Foundation Sample Questions:
Which describes the utility of a service?
- A. A service that increases constraints on the consumer
- B. A service that supports the performance of the consumer
- C. A service that meets its service level targets
- D. A service that is fit for use
Correct Answer: B 🗳️
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
- A. Service configuration management
- B. Change enablement
- C. Information security management
- D. Problem management
Correct Answer: C 🗳️
Which statement about the inputs and outputs of the value chain activities is CORRECT?
- A. Some value chain activities only have inputs, whereas others only have outputs
- B. Inputs and outputs are fixed for each value chain activity
- C. The organization's governance will determine the inputs and outputs of each value chain activity
- D. Each value chain activity receives inputs and provides outputs
Correct Answer: D 🗳️
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
- A. Problem control
- B. Problem analysis
- C. Problem identification
- D. Error control
Correct Answer: D 🗳️
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
- A. Collaborate and promote visibility
- B. Think and work holistically
- C. Progress iteratively with feedback
- D. Keep it simple and practical
Correct Answer: D 🗳️
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