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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles15%- Start where you are
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Progress iteratively with feedback
- Focus on value
- Optimize and automate
Key Concepts of ITIL 415%- Information and technology
- Value streams and processes
- Partners and suppliers
- Organizations, people and culture
ITIL Service Value System25%- Continual Improvement
- Purpose and components of the Service Value System
- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
ITIL Practices25%- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Key Concepts of Service Management20%- Value, outcomes, costs and risks
- Products and services
- Service relationships: service providers, consumers, stakeholders

EXIN ITIL 4 Foundation Sample Questions:

Which describes the utility of a service?

  • A. A service that increases constraints on the consumer
  • B. A service that supports the performance of the consumer
  • C. A service that meets its service level targets
  • D. A service that is fit for use
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

  • A. Service configuration management
  • B. Change enablement
  • C. Information security management
  • D. Problem management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which statement about the inputs and outputs of the value chain activities is CORRECT?

  • A. Some value chain activities only have inputs, whereas others only have outputs
  • B. Inputs and outputs are fixed for each value chain activity
  • C. The organization's governance will determine the inputs and outputs of each value chain activity
  • D. Each value chain activity receives inputs and provides outputs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

  • A. Problem control
  • B. Problem analysis
  • C. Problem identification
  • D. Error control
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

  • A. Collaborate and promote visibility
  • B. Think and work holistically
  • C. Progress iteratively with feedback
  • D. Keep it simple and practical
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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