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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the key business units and teams supporting IT asset and service management processes.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

2. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Compliance and Release Management
B) IBM Change and Configuration Management Database
C) IBM Data Integrity and Audit Manager
D) IBM Remediation and Precision Manager

3. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Capacity Management for IT
C) Change and Configuration Database Management
D) Asset Management for IT

4. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify the decision makers
B) To draw an organization chart
C) To identify Key Performance Indicators
D) To evaluate license needs

5. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) Only TADDM licenses are tripled.
B) The required number of all licenses is tripled.
C) The required licenses number does not change.
D) The required number of all licenses is doubled because the development environment does not require separate licenses.

Solutions: