Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Topic 2: Installation and Configuration | 25% | - Hardware Installation - System Planning and Requirements - Network Connectivity and SAN Configuration - Software Setup and Initialization |
| Topic 3: Maintenance and Support | 15% | - Firmware and Software Upgrades - Support Portal and Resources - Replacement Procedures |
| Topic 4: Troubleshooting and Problem Determination | 25% | - Performance Issues - Error Log Analysis - Diagnostic Tools and Utilities - Connectivity and Path Failures |
| Topic 5: IBM Storage Product Overview | 20% | - XIV Storage System - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - FlashSystem Family - DS8000 Series |
IBM Enterprise Storage Technical Support Sample Questions:
What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
- A. The upgrade is a license key only.
- B. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
- C. There is no upgrade from 5.4TB to 11TB within one system.
- D. Power off the TS7620, add new drives, power on and assign capacity.
Correct Answer: B 🗳️
What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?
- A. Perform a proof-of-concept
- B. Verify the solution using IBM Red Books
- C. Consult the installation guide
- D. Check Systems Storage Interoperation Center
Correct Answer: A 🗳️
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A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. Two year warranty with 9x5 next business day response.
- B. Five year warranty with 24x7 response (dependent upon machine type).
- C. One or three year warranty with 24x7 response (dependent upon machine type).
- D. One year warranty with 9x5 same business day.
Correct Answer: C 🗳️
Which XIV option addresses rapid data growth and financial concerns?
- A. Advanced System Placement
- B. Distributed Data
- C. IBM Global Financing
- D. Growth on Demand
Correct Answer: C 🗳️
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?
- A. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
- B. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
- C. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
- D. The IBM XIV has two hot spare drives per module to handle failures.
Correct Answer: A 🗳️
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