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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is the BEST definition of reliability?

A) How quickly a service or component can be restored to normal working order
B) The availability of a service or component
C) The level of risk that affects a service or process
D) How long a service or configuration item (CI) can perform its function without failing

2. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) The Deming Cycle
B) Continual service improvement (CSI) approach
C) Incident model
D) RACI model

3. Which reason describes why ITIL is so successful?

A) It is designed to be used to manage projects
B) It is not tied to any particular vendor platform
C) It tells service providers exactly how to be successful
D) The five ITIL volumes are concise

4. Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A) All of the above
B) 2 and 3 only
C) 1 and 2 only
D) 1 and 3 only

5. Which of the following BEST describes technical management?

A) A function that includes providing technical expertise and overall management of the IT infrastructure
B) A function responsibilities for facilities management and building control systems
C) A function that provides hardware repair services for technology involved in the delivery of service to customers
D) Senior managers responsibilities for all staff within the technical support function

Solutions: