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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Which tool is used to identify, analyze, and manage interested parties?

A) The probability/impact matrix
B) The power/interest matrix
C) The likelihood/severity matrix

2. Once they made sure that the attackers do not have access in their system, the security administrators decided to proceed with the forensic analysis. They concluded that their access security system was not designed tor threat detection, including the detection of malicious files which could be the cause of possible future attacks.
Based on these findings. Texas H$H inc, decided to modify its access security system to avoid future incidents and integrate an incident management policy in their Information security policy that could serve as guidance for employees on how to respond to similar incidents.
Based on the scenario above, answer the following question:
Texas M&H Inc. decided to integrate the incident management policy to the existent information security policy. How do you define this situation?

A) Acceptable, but only if the incident management policy addresses environmental, or health and safety issues
B) Acceptable, the incident management policy may be integrated into the overall information security policy of the organization
C) Unacceptable, the incident management policy should be drafted as a separate document in order to be clear and effective

3. 'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?

A) The physical boundary of the ISMS scope
B) The organizational boundaries of the ISMS scope
C) The information systems boundary of the ISMS scope

4. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body The certification body rejected NetworkFuse's request to change the audit team leader. Is this acceptable?
Refer to scenario 10.

A) Yes, because NetworkFuse did not give a valid reason to support their claims
B) No, because an auditee cannot request the rejection of an audit team member
C) No, auditee's requests for the replacement of auditors must be accepted

5. Some of the issues being discussed in the awareness session were too technical for the participants. What does this situation indicate? Refer to scenario 6.

A) TradeB did not determine the type and level of competence needed
B) Employees are equipped with information security expertise, therefore. they do not represent a potential risk
C) TradeB did not evaluate the competence of the trainer

Solutions: