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Field Service Mobility Management: 10-15%

  • Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
  • Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Structure of MB-240 Test

The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.

The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.

Step 3: Instructor-Led Training

The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Scheduling and Dispatch (20-25%)20-25%- Configure map view and route optimization
- Handle scheduling conflicts and rescheduling
- Configure schedule board and board features
- Manage scheduling options and requirements
- Schedule work orders using various methods
- Optimize schedules using resource scheduling optimization
Manage Field Service Mobile Application (10-15%)10-15%- Handle offline capabilities and synchronization
- Configure Field Service Mobile app settings
- Manage mobile forms and workflows
- Configure resource and technician mobile experiences
Manage Inventory and Procurement (15-20%)15-20%- Manage inventory levels and stock locations
- Configure warehouse and inventory settings
- Handle inventory adjustments and transfers
- Configure product inventory and item associations
- Process purchase orders and returns
Manage Work Orders (20-25%)20-25%- Create and manage work orders
- Manage work order products, services, and notes
- Configure work order lifecycle and statuses
- Manage work order reporting and analytics
- Handle work order incidents and resolutions
- Process work order inspections and recommendations
Manage Asset and Connected Field Service (5-10%)5-10%- Implement connected field service scenarios
- Process IoT alerts and work order creation
- Configure IoT integrations and alerts
- Manage asset IoT connections and monitoring
Configure Field Service (20-25%)20-25%- Configure scheduling configurations and booking setup
- Set up and configure customer assets
- Configure Field Service organizations and structures
- Set up and configure resource characteristics and skills
- Implement security roles and field service settings
- Configure pricing, billing, and cost entities
- Configure work order types and incident types

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