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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installing System Center Service Manager 201020%- Verify system requirements and prerequisites
- Install Self-Service Portal and web components
- Install management server and data warehouse server
- Post-installation configuration and validation
Topic 2: Configuring Incident, Problem, and Change Management20%- Define incident and problem management workflows
- Configure service level agreements (SLAs)
- Create templates, queues, and views
- Configure change management policies and approvals
Topic 3: Configuring Service Manager Infrastructure25%- Configure notification channels and subscriptions
- Configure management groups and security roles
- Configure database settings and data retention
- Configure connectors to Active Directory, SCOM, SCCM
Topic 4: Customizing and Maintaining Service Manager15%- Monitor performance and troubleshoot issues
- Customize forms, views, and console appearance
- Backup, restore, and disaster recovery
- Deploy and manage management packs
Topic 5: Managing Configuration Management Database (CMDB)20%- Implement change and configuration management processes
- Configure CMDB synchronization and maintenance
- Populate and reconcile configuration items
- Create and configure classes, relationships, and CI types

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