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Nortel 920-182 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - System requirements and capacity planning - CallPilot RIs.5.0 components and hardware platforms - Integration with Communication Server 1000 |
| Troubleshooting | 10% | - Service recovery procedures - Log analysis and error resolution - Common installation and configuration issues |
| Installation Procedures | 25% | - Software installation and configuration - Post-installation verification - Pre-installation preparation and checks - License file activation |
| Administration & Maintenance | 20% | - User account and mailbox management - Monitoring and system health checks - Software updates and patches - Backup and restore procedures |
| Basic Configuration | 25% | - System parameters and database setup - Integration with PBX and telephony interfaces - Voice messaging and mailbox configuration - Network and IP configuration |
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