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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Select three correct limits and restrictions when importing data from a file.

A) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) Both create and update operations are available for imported records.
D) By default, the import starts immediately after itis activated.
E) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

2. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) requires less work and effort
B) allows the display of a product hierarchy specifically for service purposes
C) allows use of a simpler hierarchy
D) allows you to use the same product hierarchy as sales

3. Which two keyboard shortcuts can be modified?

A) Save and Continue
B) Create Service Request
C) OK
D) Cancel
E) Save and Close

4. Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Service Catalog in Functional Areas.
B) Complete Category Name.
C) Select the task Manage Service Request Categories.
D) Check the Active flag.
E) Select Status = "Active".
F) Select Create Category > Create Child Category.
G) Select Create Category > Create Top-Level Category.

5. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) No standard reports onmilestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

Solutions: