Exam Name: Oracle Service Center 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Check Updated on: Oct 17, 2026
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- Total Questions: 97
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Questions before sales or after sales — both welcome. Actual4dump's 24/7 customer service settles everything about the Oracle Service Center 2022 Implementation Professional product: 97 practice questions for the 1z0-1038-22 exam in 2026.
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Setup | - Channel Configuration
|
| Topic 2: Service Request Management | - Case Lifecycle
|
| Topic 3: Integration and Extensibility | - Integration Concepts
|
| Topic 4: Analytics and Reporting | - Service Analytics
|
| Topic 5: Knowledge Management | - Knowledge Base Configuration
|
| Topic 6: Oracle Service Center Overview | - Architecture and Core Components
|
1z0-1038-22 Exam FAQ — Get Competitive
Yes:
After any course, make practice efficient with the 97 practice questions for the Oracle Service Center 2022 Implementation Professional — every answer expert-verified.
90 minutes for 50-70 (not officially disclosed) questions. If practice time is scarce, make sessions targeted: short daily sets in the Actual4dump engine, full timed runs when you can.
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The Oracle Service Center 2022 Implementation Professional is Oracle's certification exam for Oracle Service Center 2022 Implementation Professional, at the Professional level. The certificate makes you advanced and competitive — priority in employment and promotion goes to the certified. Related credentials include Oracle Service Center Implementation Associate, Oracle CX Service certifications.
Through the vendor's official registration channels:
The Oracle Service Center 2022 Implementation Professional is delivered Online proctored or test center delivery via Oracle certification platform — pick the arrangement that suits you when booking.
The Oracle Service Center 2022 Implementation Professional blueprint spans 6 domains — including Oracle Service Center Overview, Configuration and Setup, Integration and Extensibility. Weight the heavy domains in your schedule; the complete outline above lists every subtopic.
USD 245 (may vary by region) per attempt, Not publicly disclosed (Oracle scaled scoring system) to pass. Retakes cost the full fee again, so prepare efficiently — the 97 practice questions for the 1z0-1038-22 exam at Actual4dump stay close to the real exam's changes.
No formal prerequisite is publicly mandated, but familiarity with Oracle CX Service and cloud applications is recommended. Eligibility rules change over time, so verify the current requirements on the official page (official 1z0-1038-22 exam page) before registering.
Yes — the demo on our website is a genuine part of the complete Oracle Service Center 2022 Implementation Professional dump, so what you try is what you buy. Purchases include 365 days of free updates with automatic email notifications; renew afterward at 50% off.
Oracle Service Center 2022 Implementation Professional Sample Questions:
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the Chat check box that is associated with an agent's staff account.
- B. Configure advanced routing.
- C. Select the corresponding pull policy.
- D. Enable the engagement engine.
- E. Select the Pull Chat check box in the chat profile.
Correct Answer: C,E 🗳️
What are the three different types of pull policy for queues?
- A. Advanced
- B. Round Robin
- C. Strict Priority
- D. First Due
- E. Manual
- F. Standard
Correct Answer: C,D,E 🗳️
Which three functions are not part of the math group of functions?
- A. round
- B. lower
- C. ceiling
- D. power
- E. rand
- F. to_number
- G. bitand
- H. floor
- I. length
- J. truncate
Correct Answer: B,F,I 🗳️
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?
- A. There are no return events listed in the incident workflow for the script use.
- B. The agents cannot get to the pages where they can end the script.
- C. There are no exit or finished events being triggered on the script pages.
- D. There are no script beginning and ending buttons enabled for the script pages.
Correct Answer: A,D 🗳️
Which six actions can have a null value?
- A. Set Mailbox
- B. Set Status
- C. Set Assigned
- D. Set Queue
- E. Set SLAs
- F. Set Fields
- G. Set Category
- H. Set Product
- I. Set Disposition
- J. Set Agent
Correct Answer: A,D,E,F,I 🗳️
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