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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Monitoring and event management
B) Continual improvement
C) Information security management
D) Service level management

2. Which is an activity of the 'incident management' practice?

A) Automating service requests to the greatest degree possible
B) Performing service reviews with customers
C) Providing good-quality updates when expected
D) Assessing and prioritizing improvement opportunities

3. Why are management practices important for value chain activities?

A) They enable value chain activities by providing the required capabilities
B) They ensure activities are performed in a fixed order
C) They replace value chain activities with standardized processes
D) They define the organization's purpose and strategy

4. What is the role of governance within the ITIL Service Value System?

A) To perform day-to-day service operations
B) To define and manage process activities for service delivery
C) To ensure organizational activities are directed and controlled
D) To provide detailed technical guidance for service design

5. An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A) Identify who the consumer is and why they use the service
B) Involve people who have little or no prior knowledge of the service
C) Avoid applying risk management when reusing existing processes
D) Select the right message and method to communicate with stakeholders

Solutions: