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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Implementation of benchmarking procedures
B) Configuration of DBA Cockpit
C) Redirection of system calls to SAP Support Backbone
D) Adjustment of HTTP Log Parameter

2. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) Solution Manager Diagnostics
B) SAP Notes
C) Root Cause Analysis
D) Implementation Roadmap

3. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Business Process Monitoring Work Center
C) Incident Management Work Center
D) Transaction INCMAN

4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Send notes to customer based on your assumptions.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Try to guess what the customer might want to have.
D) Contact the customer to define the missing information.

5. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Call the transaction SE80.
B) This is not possible until the message is assigned.
C) Call transaction CRMD_ORDER.
D) Only the support coordinator can check for new messages.

Solutions: