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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Scheduling relevant
B) Invoicing method
C) Processing type
D) Ticket type

2. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use the Application and User Management work center to populate data
B) Use a standard migration template to populate data
C) Use a custom data migration template to populate data
D) Apply the Data Workbench to populate data

3. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Sales Order
B) Service ticket
C) Installed base
D) Visit

4. When a user creates service ticket, what product type is supported for determining the warranty?

A) Registered product
B) Entitlement product
C) List product
D) Individual product

5. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user
C) Assign the business user to the organizational structure.
D) Use business scoping to activate the work center containing the view

Solutions: