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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data is loaded from multiple applications
B) When the data volume is low
C) When data must be loaded quickly
D) When integration has been scoped

2. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Define a routing rule
C) Maintain an activity plan
D) Set up Live Activity configuration

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Pricing status
B) Total price
C) Invoicing status
D) External ID
E) Transfer status

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Mash-ups
B) Page layouts
C) Code list Restrictions
D) Language Adaptation

5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalation status
B) Channel type
C) Escalated Date
D) Warranty

Solutions: