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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Instructions
B) Classification Description
C) Action Scape

2. Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?

A) Create a context variable to capture/store customer preferences as action outputs.
B) Configure custom variables to capture/store customer preferences from action outputs.
C) Rely on natural conversation memory and instruct the agent to look back.

3. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Create Account Plan
B) Create Close Plan
C) Find Similar Deals

4. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A) Safe
B) Moderately safe
C) Not safe

5. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A) Generation is grounded with existing conversation context only.
B) Generation is grounded with conversation context, Knowledge articles, and cases.
C) Generation is grounded with conversation context and Knowledge articles.

Solutions: