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Salesforce ALS-Con-201-BC Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Execution28%- Customer Engagement
  • 1. Manage HCP and HCO engagement activities
- Content Delivery
  • 1. Deliver presentations and approved content
- Call and Visit Execution
  • 1. Execute and document customer interactions
- Field Operations
  • 1. Track field activities and outcomes
Topic 2: Engagement Planning21%- Key Account Management
  • 1. Configure KAM Plans
  • 2. Track KAM Plans
- Next Best Action
  • 1. Configure and use Next Best Action recommendations
- Calendar and Scheduling
  • 1. Configure calendars for HCP and HCO visit planning
  • 2. Manage Time Off Territory conflict rules
- Activity Planning
  • 1. Track progress
  • 2. Set up review processes
  • 3. Configure Activity Plans
Topic 3: Sampling Inventory Management15%- Inventory Configuration
  • 1. Configure sampling inventory processes
- Compliance
  • 1. Apply regulatory and audit requirements for sample management
- Inventory Tracking
  • 1. Track inventory movement
  • 2. Manage sample inventory transactions
Topic 4: Foundations and Administration36%- Territory Management
  • 1. Configure territory management
  • 2. Configure account and product assignment rules
- Security and Configuration
  • 1. Apply system configuration fundamentals
  • 2. Apply security fundamentals
- Content and Communications
  • 1. Set up Intelligent Content
  • 2. Configure Field Email templates
  • 3. Configure Presentations
- Agentforce Life Sciences Configuration
  • 1. Configure Agentforce Life Sciences
- Account and Relationship Management
  • 1. Configure and manage account and relationship master data
- Privacy and Compliance
  • 1. Implement subscription management
  • 2. Implement consent management
- Analytics
  • 1. Create reports
  • 2. Create dashboards
  • 3. Use TabNext industry metrics
- Mobile Application
  • 1. Set up, configure, and troubleshoot the Agentforce Life Sciences mobile application

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