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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A) The potential customer began their journey using WhatsApp.
B) Credit ratings are actively used as a pricing input for small and medium business customers
C) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
D) Some customers existed on a legacy billing system from previous contracts

2. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Statement
B) Account
C) Bill
D) Service Account

3. Which three features are included in the Energy and Utilities Cloud Console?

A) Multiple tabs, such as Overview.Biling. and Usage
B) Rate Comparison
C) Customer 360 view
D) Configuration options with significant coding
E) Customer Story

4. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Open the object's page layout and add the FlexCard LWC ante the layout.
B) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
D) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the application Page Layout to change/add/remove selected elements

Solutions: