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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Member Rewards and Benefits
B) Loyalty Tiers
C) Loyalty product Pricing
D) Loyalty Segments

2. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Assign a voucher definition from the customer's Loyalty Program Member.
C) Use Issue voucher from the Loyalty Program Member page.
D) Use the "issue Voucher" flow template.

3. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
C) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects

4. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A) Administrators can analyze up to 1 million rows
B) Rows do not have an analysis limit, only licenses do
C) Administrators can analyze up to 10 million rows
D) Administrators can analyze up to 25 million rows

5. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
B) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
C) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
D) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

Solutions: