Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Determining Appropriate Sharing Solutions
• Territory Management
• Data Relationships

2. Automation, Change Management, and Auditing

• Auditing and Monitoring
• Sandboxes
• Deployment Tools
• Change Management Options

3. Analytics and Data Management

• Creating Reports
• Report Types
• Data Quality Features and Policies
• Dashboards

4. Sales, Service, and Content Applications

• Products, Price Books, Schedules, and Quotes
• Salesforce Knowledge
• Service Cloud Console Toolkit
• Content Management
• Forecasting
• Entitlements

5. Customization: Fields

• Work with page layouts
• Work with record types and business processes
• Create new custom fields
• Maintain data quality
• Create selection fields: picklists and lookups
• Administer standard fields
• Create formula fields

6. Managing Data

• Import new records using import wizards
• Update existing records with the data loader
• Back up data with a weekly export
• Mass delete records
• Keep records up to date with Data.com and social accounts and contacts
• Mass transfer records between users

7. Reports and Dashboards

• Run and modify reports
• Create new reports with the report builder
• Filter reports
• Print, export, and email reports
• Summarize report data with formulas and visual summaries
• Build dashboards

8.Automation

• Automate leads and cases
• Manage email administration
• Set up workflow rules and Process Builder

9. Managing the Support Process

• Enable collaboration in the Service Cloud
• Analyze support data with reports and dashboards
• Understand the Salesforce Console
• Automate the support process

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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CRT 211 Guide

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