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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org. Which OmniStudio tool should the consultant use to meet this requirement?

A) OmniScripts
B) DataRaptors
C) Integration Procedures
D) FlexCards

2. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to, and priority fields. Open cases should be highlighted with a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using three FlexCards
B) Using a single FlexCard with three flyouts
C) Using a single FlexCard with multiple card filters
D) Using a single FlexCard with three states

3. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
B) Null values cannot be ignored. If they are present in CSV, they get updated as null.
C) Null values do not get updated through Data Loader.
D) Modify the CSV file and remove the records which have null values, and update them manually.
E) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.

4. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Turbo
B) DataRaptor Extract
C) DataRaptor Load
D) DataRaptor Transform

5. A consultant is working with a client who wants to use a Flexcard to display data from a specific Salesforce object. The client is unsure which data source. What advice should the consultant give to the client?

A) The client should choose the data source that retrieves the most data.
B) The client should choose a data source that can retrieve data from the specific Salesforce object.
C) The client should choose a data source based on the speed of data retrieval
D) The client should choose a data source based on the number of records it can retrieve.

Solutions: