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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which type of group is defined by the organization's structure?
Choose 1 answer

A) Informal group
B) Formal group
C) Designated group
D) Unified group

2. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the structural variables
B) Altering the human variable
C) Authoritative command
D) Problem solving

3. What is an advantage of a cohesive group?
Select one.

A) When organized by department, task subgroups compete within the group.
B) When performance-related goals are low, a cohesive group is more productive.
C) When organized by department, task subgroups do not form and command groups emerge.
D) When performance-related goals are high, a cohesive group is more productive.

4. A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer

A) Resign as team leader
B) Disband the team because the problem cannot be solved
C) Coach the team through the difficult
D) Research the problem and impose a solution without argument

5. A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer

A) Propensity for social loafing
B) Technical expertise
C) Type D personality
D) Authoritarian personality

Solutions: