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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) User System Monitor to shutdown the card before removing the SD card.
B) Use the System Status Application to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) Use the Manager application to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from the extension form in the Manager application.
B) Determine from Extension Status in SSA.
C) Determine from H.323 Phone Status in System Monitor.
D) Look at the files names from the phone menu.
E) Verify that the .bin file is in the Manager folder.

3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

4. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Add names to the system directory.
B) Embedded Voicemail code is set.
C) Configure Dial By Name action off Auto Attendant.
D) Updated prompts are needed on the flash card.
E) Users need to record their names.

5. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 140001, and search for 13:12.
B) Open SysMonitor Trace 20091212 130001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

Solutions: