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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Multimedia Messaging
B) Messaging (AAM)
C) Co-browse Snap-In
D) Context Store Snap-In

3. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Instant Messaging
C) Voice Mail
D) Web Communication

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Resilience
B) Geographic Node
C) Agent Greeting
D) Instant Message

5. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Order
B) By using Create Upload Order SSR
C) By using Sales Force Updates
D) By using Create Proposal SSR

Solutions: