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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) The switch and CMS can he connected through a network.
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

2. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Messaging skill
B) Collect digits
C) Converse-on skill
D) Route-to number
E) Route-to digits

3. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

4. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo -r cms
D) pkginfo cms

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) CMS version is not configured an the system-parameters features farm,
C) There is no network connection to CLAN.
D) CM version is not matching CMS setup.

Solutions: