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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Add the new Avaya Oceana agent using Control Manager.
B) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
C) Remove the Agent ID from Communication Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

2. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) RONA VDN
B) Transfer VDN
C) Routing VDN
D) Ingress VDN

3. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Administration (UCA)
B) Unified Collaboration Model (UCM)
C) Call Server Connector (CSC)
D) Unified Agent Controller (UAC)

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) UAC cluster
B) OCP cluster
C) Each cluster
D) Common Component cluster

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) PfPex14xShrmrqt2A8E7eIw
B) Eke6 qw3S2K-NyAKSJny6A
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) UGZQRVhJNHhTaGlycXQYQThFN2VJdw

Solutions: