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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A) Source data
B) Reports
C) Assumptions
D) Risk management techniques

2. Which usually requires a team of representatives from many stakeholder groups?

A) Investigating a major incident
B) Fulfilling a service request
C) Logging a new problem
D) Authorizing an emergency change

3. Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A) known errors
B) events
C) changes
D) IT assets

4. Which is a description of service provision?

A) Cooperation between two organizations to ensure that a service delivers value
B) A formal description of one or more services, designed to address the needs of a service consumer
C) A way to help create value by facilitating outcomes that service consumers need
D) Activities that an organization performs to deliver services

5. Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A) Service consumer
B) Service provider
C) Customer
D) Supplier

Solutions: