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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem control
B) Problem analysis
C) Problem identification
D) Error control

2. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Relationship management
B) Service configuration management
C) Continual improvement
D) Service level management

3. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A) Service desk
B) Service configuration management
C) Service level management
D) Service request management

4. Which is an example of a problem control activity?

A) Implementing a technical fix to resolve an issue
B) Documenting the steps in a workaround
C) Re-assessing a known error to understand the ongoing impact
D) Reviewing incident records to identify trends

5. What is used as a tool to help define and measure performance?

A) A service level agreement
B) A continual improvement register
C) A change schedule
D) An incident record

Solutions: