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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How does 'access to resources' support value co-creation in a service interaction?

A) By allowing consumers to use provider resources
B) By replacing service actions with automation
C) By transferring responsibility for resources to consumers
D) By limiting resource use to internal teams

2. What is a digital product?

A) A formal description of one or more services designed to address consumer needs
B) Actions performed by a service provider or jointly by a service provider and consumer
C) The access to the service provider's resources and their use according to the agreed terms and conditions
D) A combination of an organization's resources based on digital technology and designed to offer value to consumers

3. What is the MAIN purpose of the 'discover' activity?

A) To align product capabilities with consumer needs and strategy
B) To maintain and monitor digital products
C) To secure and allocate resources efficiently
D) To develop and test digital productsTo develop and test digital products

4. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been prioritized
B) After the problem has been resolved
C) After the problem has been logged
D) After the problem has been analyzed

5. Which chapter of a practice guide provides recommendations for the successful automation of the practice?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

Solutions: