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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

A) Desirability, viability, and feasibility
B) Competitive advantage, impact, and own ability
C) Novelty, privacy, and potential to go viral

2. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Decreased length of support calls
B) Increased human takeover rate
C) Increased goal completion rate

3. Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A) Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
B) Assign specific tasks to each stakeholder so they each add something important to the project,
C) Align stakeholders on what success for the looks like and throughout the project,

4. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Mission
B) Challenge
C) Needs

5. Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

A) Instrumentation and POC prototypes
B) Phases of feature development
C) Effort sizing and user story points

Solutions: