Exam Name: Salesforce Certified B2B Solution Architect
Certification Provider: Salesforce
Corresponding Certification: Architect Exams
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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud | 10% | - Service process design - Case management and automation |
| Topic 2: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 3: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 4: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 5: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 6: Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Topic 7: Discovery and Customer Success | 25% | - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) |
| Topic 8: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 9: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 10: B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Topic 11: Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by theback-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer dataacross all of the systems.
Which approach would make it possible to set up this single source of truth and ensure scalability for orders?
- A. Use each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.
- B. Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.
- C. Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.
- D. Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.
Correct Answer: B 🗳️
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Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events.
UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?
- A. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master.
Invoice and Billing should be managed in B2B Commerce and pushed to Billing. - B. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
- C. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.
- D. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
Correct Answer: C 🗳️
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UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
- A. Experience Cloud, web-to-case, and a CTI integration
- B. Customer Community with Live Agent
- C. CTI adaptor with Omni-Channel integration
- D. Customer Community with ability to create a new support Case
- E. Omni-Channel with defined presence, routing configurations, and Service Channels
Correct Answer: A,B,E 🗳️
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Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers
- A. What do we need to invest in order to build the channel and where does that investment come from?
- B. Do partners need to do complex configurations or create their special pricing?
- C. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
- D. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
Correct Answer: B,C 🗳️
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Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
- A. Field Service Agent
- B. Business Analyst
- C. NTO employee representing a typical customer
- D. Project Manager
- E. Field Service Manager
Correct Answer: A,B,E 🗳️
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