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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?

A) Select the Do Not Email, Do Not Contact, and Email Opt Out fields
B) Select the Deceased field
C) Delete the values in the phone and email fields
D) Delete the Contact record

2. A nonprofit is implementing Salesforce for program management. The nonprofit wants to measure user adoption after go-live.
What are two metrics the nonprofit can use to measure user adoption'
Choose 2 answers

A) Number of Opportunity records created in the last 30 days
B) Percentage of Leads converted on a weekly basis
C) Number of Account and Contact records created in the last 30 days
D) Percentage of staff logging in on a weekly basis

3. A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?

A) Community Cloud
B) Pardot
C) Marketing Cloud
D) Service Cloud

4. What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

A) Delegated Administration
B) Customizable Rollups
C) Custom triggers
D) My Domain

5. A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?

A) Apply for license donation for Volunteers for Salesforce.
B) Check that the nonprofit has the most recent NPSP release.
C) Compare usage of roll-up summary fields to limits.
D) Ensure the Program Management Module Is already Installed.

Solutions: