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WGU Information Technology Management QGC1 Sample Questions:

1. Which system serves as an organization's backbone in providing fundamental decision-making support?

A) Enterprise resource planning (ERP)
B) Customer relationship management (CRM)
C) Unified communications (UC)
D) Supply change management (SCM)

2. What is a benefit of globalization?

A) Increased competition
B) Adherence to regulatory requirements
C) Costs associated with operating in new geographic areas
D) Access to new talent pools

3. Which lifecycle stage of ITIL focuses on creating services and procedures?

A) Service design (SD)
B) Service transition (ST)
C) Service operation (SO)
D) Service strategy (SS)

4. Why should chief information officers embrace risk in digital leadership?

A) To beat competitors to the market
B) To limit investment in experimentation
C) To maintain infrastructure and operational efficiency
D) To challenge existing models and drive innovation

5. Which network gives outside users controlled access to internal resources?

A) Local area network
B) Intranet
C) Extranet
D) Virtual private network

Solutions: