Salesforce Sales-Cloud-Consultant Exam Preparation Guide and PDF Download
Verified & Correct Sales-Cloud-Consultant Practice Test Reliable Source Nov 27, 2024 Updated
Salesforce Sales-Cloud-Consultant Certification Exam is designed for professionals who want to showcase their expertise in sales cloud solutions. Salesforce Certified Sales Cloud Consultant certification demonstrates that the candidate has an in-depth understanding of the sales cloud functionality and can provide effective solutions to the clients. Salesforce Sales-Cloud-Consultant certification is globally recognized and highly esteemed in the industry, making it a valuable credential for professionals who want to advance their careers in the Salesforce ecosystem.
NEW QUESTION # 18
Universal Containers has configured a private sharing model for accounts and opportunities. As part of its sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity.
What should a consultant recommend to grant sales Rep the appropriate access to an opportunity?
- A. Create a trigger for each sales representative that would automatically share the opportunity with his or
'-' her default opportunity team. - B. Create a public group for each team and have the sales representatives manually share the opportunity
'-' with their respective group. - C. Enable opportunity team selling and have each sales representative configure his or her default '-' opportunity team.
- D. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on u ideas.
Answer: C
NEW QUESTION # 19
Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers
- A. Shadowing
- B. Interviewing
- C. Leading Workshops
- D. Embodying
- E. Role Playing
Answer: A,B,C
Explanation:
Shadowing, interviewing, and leading workshops are three approaches that a consultant can use to learn about and empathize with the customer. Shadowing involves observing how the customer performs their tasks and interacts with their systems. Interviewing involves asking open-ended questions to understand the customer's goals, challenges, and pain points. Leading workshops involves facilitating group discussions and activities to elicit requirements, feedback, and solutions from the customer. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 18)
* https://trailhead.salesforce.com/en/content/learn/modules/consulting_skills_for_salesforce_professionals/d
NEW QUESTION # 20
Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groups of Products to Opportunities.
Which two solutions should be used to validate that sales reps have completed the myTrailhead badge?
Choose 2 answers
- A. Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badge-
- B. Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity.
- C. Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge.
- D. Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge.
Answer: C,D
NEW QUESTION # 21
What is Data.com? (Formerly Jigsaw)
Answer:
Explanation:
Data.com is a leading provider of business information and data services that leverages crowd-sourced content contributed by its global business-to-business community of over 1.6 million members. Data.com has over 24 million up-to-date business contacts. Contacts come from Jigsaw, and accounts come from Dun & Bradstreet.
NEW QUESTION # 22
A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?
- A. Leads are tracked in separate systems, not accessible by all
- B. As business matures, it becomes difficult to identify right prospects
- C. Campaigns are launched without communicating the follow-up plan
- D. Leads are qualified but not routed to the right people
Answer: B
NEW QUESTION # 23
UniversalTelco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:
- A. Number of Portal Logins per Day
- B. Cases by Support Channels
- C. Average Call Handle Time
- D. Knowledge Article Usage
- E. Escalated Calls
Answer: A,B,D
NEW QUESTION # 24
Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company's invoicing system within a separate Salesforce org.
What should a consultant implement to meet this requirement?
- A. Ce Nightly scheduled Batch Data jobs
- B. Workflow Rules and Outbound Messaging
- C. Salesforce Connect and External Objects
- D. My Domain and Single Sign-On
Answer: C
NEW QUESTION # 25
Universal Containers marketing department runs many concurrent campaigns. It has specified that the influence timeframe for a campaign is 60 days. When a contact is associated to an opportunity in a contact role, what is the impact on the campaign influence for opportunities?
- A. All contacts associated with campaigns will be added to the campaign influence related list.
- B. Sales reps can choose which campaigns created within the last 60 days should be added to the '-' campaign influence related list.
- C. Campaigns in which a contact became a member within the last will be added to the campaign influence L' related list.
- D. All campaigns created within the last 60 days will be added to the campaign influence related list.
Answer: C
NEW QUESTION # 26
You are loading leads into Salesforce. What three things should you do prior to loading the data?
Answer:
Explanation:
1. Activate historical users
2. Suspend workflow rules
3. Define the Data Loader Mappings
NEW QUESTION # 27
Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book.
Which two steps should the consultant take to resolve this issue?
Choose 2 answers
- A. Add the products to a product family.
- B. Add the products to the price book.
- C. Activate the products
- D. Share the products with sales reps.
Answer: B,C
NEW QUESTION # 28
Leads created from the "Contact Us" form on the Northern Trail Outfitters' website are not being followed-up on in a timely manner. Management wants to be notified when a lead has NOT been followed-up within 24 hours if being submitted. Which action should be recommended?
- A. Send an email using time-based workflow
- B. Notify using Chatter on leads
- C. Send an email using lead escalation rule
- D. Notify using publisher action
Answer: A
NEW QUESTION # 29
Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on new leads. Which solution should the Consultant recommend?
- A. Enable campaign influence and report on the influence percent and revenue share.
- B. Create a custom text field to capture the marketing campaign
- C. Create a custom object and a record for the campaign, then relate the newly created record to the lead
- D. Specify the date range of the leads added to the campaign.
Answer: A
NEW QUESTION # 30
Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects?
- A. Joe, all members of the public group, Joe's Team, and anyone above any group member in the role hierarchy will be able to access the three records.
- B. Joe, all members of the public group, and Joe's Team will be able to access the three records
- C. Joe will be the only person who will be able to access the Account, Contact, and opportunity records.
- D. Joe and anyone above him in the role hierarchy will be able to access the three records
Answer: B
NEW QUESTION # 31
Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature. A sales representative at NTO has four opportunities for the current quarter that are detailed below: * $3,500 opportunity in the Best Case forecast category * $2,000 opportunity in the Commit forecast category * $1,000 opportunity that has been dosed/won * $1,000 opportunity that has been lost What are the sales representatives Best Case forecast for the current quarter?
- A. $5,500
- B. $6,500
- C. $2,000
- D. $3,500
Answer: B
NEW QUESTION # 32
UC operates in two currencies: EUR and USD. Its corporate currency is USD. When a sales team member tries to add products to an opportunity for a customer in the Eurozone, they are unable to find EUR prices.
What is the likely cause of this problem? Choose 2 answers:
- A. Advanced currency management is deactivated.
- B. Sales users default currency is set to USD.
- C. Opportunity currency is set to USD.
- D. Price book entries are missing EUR prices.
Answer: C,D
NEW QUESTION # 33
Universal Containers has a field team selling their primary container product and an inside sales team calling existing customers to sell product upgrades. The upgrade sales cycle is shorter and less complex than the full sales process. Which solution will allow the inside sales representatives to close upgrade deals without having to follow the full sales process?
- A. Create two page layouts and reduce the number of stages for the inside sales team page layout.
- B. Use validation rules to prevent inside sales users from selecting unnecessary sales stages for upgrade opportunities.
- C. Create a custom object for the upgrade process and associate upgrade records with the original opportunity.
- D. Create two opportunity record types and sales processes, and assign a simplified page layout to the upgrade V O opportunity record type.
Answer: D
NEW QUESTION # 34
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case
processing from Tier l and know how far Tier l had progressed in troubleshooting?
- A. Service Console Macros
- B. Lightning Guided Engagement
- C. Path for Cases
- D. Lightning Flow Component
Answer: B
NEW QUESTION # 35
CORRECT TEXT
How are sales teams set up?
Answer:
Explanation:
You
can set up a sales team for any opportunity owned by you or one of your subordinates in your organization's role hierarchy. Ensure the Sales Team related list is allocated to your user's profile.
NEW QUESTION # 36
UC would like to record performance about the conference and people who attended them. A contact would potentially attend multiple conference. Company would like to display this information on the contact layout using the standard configuration. How the system should be designed to meet the company's requirement.
- A. Create a custom object for conference and a custom lookup field to conference on Contact
- B. Use campaign for conference and add Campaign member to record attendee information
- C. Create a custom object for conference and a custom object to record attendee information
- D. Use campaign for conference and a custom object to record attendee information
Answer: B
NEW QUESTION # 37
During the planning stage of a project, what customer information should be requested to ensure requirements are successfully gathered? Choose 3 answers
- A. Listof required objects and fields
- B. Organizational chart with titles
- C. Key reports from the current system
- D. Company financial information
- E. List of stakeholders with roles and titles
Answer: A,B
NEW QUESTION # 38
Universal containers has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal containers is now seeing performance issues when it makes any changes to account sharing rules. What can universal containers do to address the issue without changing its integration?
- A. Ensure that the generic user has the Modify All Data permission.
- B. Contact salesforce support to add an index to the account object
- C. Set the organization wide defaults for accounts to public read/write.
- D. Ensure that the generic user has not been assigned a role.
Answer: D
NEW QUESTION # 39
Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.
How should the consultant meet this requirement?
- A. Create a custom pipeline date range field and display it on the Forecasting tab.
- B. Create a sales pipeline dashboard that includes filters for Opportunity date ranges.
- C. Create an Opportunity History report for open pipeline Opportunities in a given date range.
- D. Create training an how to use date filters on reports to compare pipeline for different date ranges.
Answer: B
NEW QUESTION # 40
As administrator you want to ensure that only certain users can modify a specified field. What is the best way to do this?
Answer:
Explanation:
Use field level security and make the field read only (or hidden) for your selected user or group of users.
NEW QUESTION # 41
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Salesforce Sales-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed in 105 minutes. Sales-Cloud-Consultant exam is administered online and can be taken from anywhere in the world. Sales-Cloud-Consultant exam is challenging and requires a deep understanding of the Sales Cloud platform. Candidates are required to pass the exam with a minimum score of 68% to obtain the certification.
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