Try 100% Updated Order-Management-Administrator Exam Questions [2024]
Pass Order-Management-Administrator Exam - Real Questions and Answers
NEW QUESTION # 42
Which object is used to create an invoice?
- A. Order
- B. Shipment
- C. Fulfillment Order
- D. Order Summary
Answer: D
Explanation:
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. Reference: Order Management Objects, [Create Invoice Apex Action]
NEW QUESTION # 43
An administrator is running into performance issues due to a high number of records being created in a flow.
How can the administrator modify the flow to improve scalability?
- A. Ask a developer to create a Flow apex action to offload the creation of records
- B. Offload the creation of records to a Subflow that will be called in the Reference Flow
- C. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
- D. Use the Bulk Create Records node in the Flow to improve performance
Answer: D
Explanation:
Explanation
The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htm&type=5
NEW QUESTION # 44
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Number of Payments
- B. Fulfillment Location, Delivery Charges and Quantity
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location. Delivery Method and Recipient Address
Answer: D
Explanation:
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
NEW QUESTION # 45
What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
- A. Create a new sub-flow
- B. Make a new Lightning Record Page
- C. Drag the Actions & Recommendations component on the page
- D. Create a New Deployment
Answer: A,C
Explanation:
Two steps that are required to add an item to the Actions & Recommendations panel on the Order Summary record page are:
Drag the Actions & Recommendations component on the page. The Actions & Recommendations component is a standard component that displays actions and recommendations based on business logic for records in Lightning Experience or Salesforce mobile app. The administrator can use the Lightning App Builder to drag and drop the Actions & Recommendations component onto the Order Summary record page layout.
Create a new sub-flow. A sub-flow is a type of flow that can be invoked by another flow as an element. A sub-flow can contain logic and actions that are specific to a certain scenario or use case, such as order fulfillment or payment processing. The administrator can use Flow Builder to create a new sub-flow that defines the actions and recommendations for Order Summaries, and then add it to the Actions & Recommendations component on the record page.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_actions_recommendations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_subflow.htm&type=5
NEW QUESTION # 46
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?
- A. Payment Summaries
- B. Payments
- C. Order Payments
- D. Order Payment Summaries
Answer: D
Explanation:
Explanation
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5https:
NEW QUESTION # 47
A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?
- A. A user trace flag and debug log on the affected user
- B. Lightning Logs within Setup
- C. The Problems tab within the developer console
- D. The Chrome Dev Tools Console
Answer: A
Explanation:
Explanation
The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.salesforce.c
NEW QUESTION # 48
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
- A. Return
- B. Return Order Summary
- C. Credit Memo
- D. Invoice
Answer: C
Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
NEW QUESTION # 49
What three steps are required when deploying changes via change sets?
- A. Approve the change set in the sandbox org
- B. Deploy the change setin the target org
- C. Add the change set to the release schedule in the target org
- D. Upload the change set to the target org
- E. Create the change set in the sandbox org
Answer: B,D,E
Explanation:
Explanation
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org.
The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htm&type=5
NEW QUESTION # 50
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Fulfillment Error
- B. Process Exception
- C. Order Summary Exception
- D. Order Error
Answer: B
Explanation:
Explanation
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 51
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order per Fulfillment Location, totaling 2
- B. One Fulfilment Order per item in the order, totaling 10
- C. One Fulfillment Order pet destination, totaling 3
- D. One Fulfillment Order
Answer: C
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 52
An administrator has created a flow but during testing they encounter an unhandled fault error. Which three can the administrator do to get more details for debugging?
- A. Add a Display Text component which includes {! SFIow.FaultMessage}
- B. Add a screen node
- C. Add an error node
- D. Create a fault connector
- E. Create an error connector
Answer: A,D,E
Explanation:
Three things that the administrator can do to get more details for debugging when encountering an unhandled fault error are:
Create a fault connector. A fault connector is a special type of connector that handles errors that occur in a flow element, such as an assignment, a loop, or an action. A fault connector can route the flow to another element or end the flow with an error message.
Add a Display Text component which includes {! SFIow.FaultMessage}. A Display Text component is a screen component that displays text on a screen element in a flow. The {! SFIow.FaultMessage} is a system variable that contains information about the error that occurred in the flow, such as the element name, error type, and error message.
Create an error connector. An error connector is a special type of connector that handles errors that occur in a screen element, such as invalid user input or required fields being left blank. An error connector can route the flow to another screen element or end the flow with an error message.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_component_display_text.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_error.htm&type=5
NEW QUESTION # 53
What does a summary object represent?
- A. A discount to underlying data
- B. An individual change lo financial data
- C. A change lo an underlying record.
- D. A dynamic view of underlying data
Answer: D
Explanation:
Explanation
A summary object represents a dynamic view of underlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount, tax amount, discount amount, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 54
Which three statements are true about change sets?
- A. A change request should be created when the admin wants to send customizations from the current org to another org
- B. Change sets can contain only modifications made through the Setup menu
- C. Change sets can only be sent between orgs that are affiliated with a production org
- D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- E. Sending a change set between two orgs requires a deployment connection
Answer: B,C,E
Explanation:
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 55
What three steps are required when deploying changes via change sets?
- A. Deploy the change set in the target org
- B. Approve the change set in the sandbox org
- C. Add the change set to the release schedule in the target org
- D. Upload the change set to the target org
- E. Create the change set in the sandbox org
Answer: A,D,E
Explanation:
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org. The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htm&type=5
NEW QUESTION # 56
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Handle this in the Commerce System originating the Orders.
- B. Use a Salesforce Labs solution
- C. Write an Apex class with the validation rules and expose it as an Invocable Action
- D. Use an AppExchange solution
Answer: A
Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle
NEW QUESTION # 57
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
- A. Credit Memo
- B. Order Adjustment Group Summary
- C. Order Discount
- D. Order Payment Summary
Answer: B
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount, such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. Reference: Order Management Objects, [Order Adjustments]
NEW QUESTION # 58
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should the administrator recommend?
- A. Add a custom attribute to the order header only
- B. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
- C. Pass the data as is. Order Management will handle the kit.
- D. Track the individual kit items using custom attributes
Answer: D
Explanation:
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
NEW QUESTION # 59
Which three steps should an administrator take to set up a mock payment gateway in a new org?
- A. Create a Payment Provider
- B. Create a Trusted Site Entry
- C. Create a Named Credential
- D. Create a Payment Gateway
- E. Create a CORS (Cross-Origin Resource Sharing) entry
Answer: A,C,D
Explanation:
To set up a mock payment gateway in a new org, an administrator should take the following steps:
Create a Payment Provider: This is a custom metadata type that defines the configuration and behavior of a payment gateway. A payment provider specifies the name, type, class, and endpoint of the payment gateway.
Create a Named Credential: This is a Salesforce feature that securely stores authentication information for connecting to external services. A named credential specifies the URL, identity type, authentication protocol, and certificate of the payment gateway.
Create a Payment Gateway: This is a custom object that represents an instance of a payment provider. A payment gateway references a payment provider and a named credential, and defines additional settings such as currency, mode, and timeout. Reference: Salesforce Payments and Order Management, [Named Credentials]
NEW QUESTION # 60
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
- A. The Order Summary object and Change Order object
- B. A Cancel Order object and Return Order object
- C. A Change Order object and Cancel Order Object
- D. A Return Order object and Change Order object
Answer: D
Explanation:
Explanation
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 61
Which option is available for an admin to use as middleware to import data to. or export data from Order Management?
- A. Use the Developer console
- B. Use Workbench to access the database
- C. Find an application on AppExchange
- D. Write Apex classes to query the database and write to a file
- E. Use Data Loader
Answer: E
Explanation:
Use Data Loader. Data Loader is a client application that allows administrators to bulk import or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.
Verified Reference: https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
NEW QUESTION # 62
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