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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 55%
C) 22%
D) <10%

2. Which statement is true about the current market trends?

A) IT wants greater flexibility to purchase the latest technologies.
B) Onsite workplaces are becoming obsolete.
C) The workforce has increasing expectations for productivity.
D) Professional and personal lives are becoming more separate.

3. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
D) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

4. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Dispose and Refresh
B) Deploy
C) Discover and Design
D) Maintain

Solutions: