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Salesforce Certified Slack Consultant Sample Questions:

1. You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A) Enable multi-workspace channels.
B) Design with future growth as a key consideration.
C) Ensure all workspaces are created out of necessity.
D) Follow the 80/20 rule working in a primary workspace versus additional workspaces.

2. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Include a screenshot of threads and emoji reactions on your slides.
B) Test your attendees with multiple choice questions about threading and emoji reactions.
C) Set aside time in the session to practice threading and emoji reactions live.
D) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.

3. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?

A) Contact a Slack Admin.
B) Reach out to the help desk.
C) Check out the resources in the Slack Help Center.
D) Take the Slack Admin Certification Prep Course.

4. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #HELP-IT
C) #help-it
D) #help-it!

5. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?

A) Offer an additional Slack User Essentials Class.
B) Create an internal Champions Network.
C) Create a #slack-tips channel to share tips.
D) Create and share a one-hour Video Summary.

Solutions: